Complaints Procedure

We aim to give you a great experience. If something goes wrong, we want to put it right quickly and fairly.

How to complain

Email hello@sackcheck.co.uk with the subject line "Complaint", your account email, and a description of the issue. You may also write to us at our registered office.

What happens next

• We acknowledge your complaint within 3 working days.
• We investigate and aim to give a full response within 14 working days. If we need longer, we will tell you why and when to expect a reply.
• We will explain our findings and any action or refund we offer.

If you are still unhappy

For data-protection complaints you can contact the Information Commissioner’s Office at ico.org.uk. For consumer disputes you may also contact Citizens Advice or your local Trading Standards.